November 24, 2014

Returns & Exchanges

How do I return an item?

Refund/Return/Exchange Policy:
All returns require prior authorization by contacting us via email.

We accept returns for exchange or refund up to 30 calendar days following delivery of the product. At our sole discretion, we may accept returns for exchange or refund after 30 calendar days. Items must be in “new, unaltered and unused condition.” Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• must not be a special order or a custom order or a sale order
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or incorrectly product, please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund. Refunds are contingent upon inspection of item(s) once we receive it.

There is a 20% processing fee for all returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item sent from our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

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